Contacts & Resources

Queens’ Welfare Team

The Queens’ welfare team includes student welfare professionals and the college nurse. They can help with physical and mental health needs. Queens’ welfare contacts can be found at

Queens’ Welfare Resources

Queens’ Tutors

Tutors serve as the first port of call for many student concerns. They are fellows of the college (rather than counsellors or nurses) who can support you in wellbeing, academic and personal issues. They liaise with directors of studies, the college, departments/faculties and the University on behalf of you. If you do not know who to turn to with an issue, then your tutor is a good bet.

There is always a duty tutor on call and available through the Porter’s Lodge (01223 335511).

How to find out who your tutor is:

  1. Log on to CamSIS
  2. Click the ‘academic’ button
  3. Go to ‘contact key academic staff’
  4. Your tutor’s email will be accessible

Some of the things you can contact tutors about:

  • Financial hardship
  • Funding for academic travel
  • Intermission
  • Personal losses and grievance
  • Change of subject
  • Examination allowances
  • Underperformance
  • Academic discipline
  • Anything related to your fitness to study

Harassment and Assault

Queens’ has a process of seeking support if you have been a victim of harassment or assault. This support is confidential and not contingent on you taking any further action. A summary of this process can be found on the main Queens’ student welfare website. There is an associated process for taking action against individuals should you want, which depending on the circumstances may be dealt with by a higher body, as described in the guidance.

The Queens’ harassment and assault officers (HAO) can be contacted at [email protected]

Support can also be accessed from the Cambridge Rape Crisis Centre or the University Sexual Assault and Harassment Officer (SAHA). The University has a webpage detailing how to make complaints about harassment or sexual misconduct, and associated resources.


If you experience any incidents of racism, one of the first sources of help available to you are the POC representative officer ([email protected]) and the two welfare officers ([email protected]). Anything discussed is kept in strict confidence with the particular individual you decide to tell and will not be discussed with anyone else unless you wish for it to be taken further.

Then, college has in place the Harassment and Assault Officers (HAOs) - Timothy Harling ([email protected]) and Jenny Schiller ([email protected]), who are available for support and if you wish to take things further. They can outline your options and support you through them. Again, importantly anything that you say to HAOs is kept in strict confidence until, or if, you decide that you wish to take things further, and which point you will be met with full support. In meetings with HAOs and further meetings with any college staff, you are more than welcome to bring a friend, tutor or the POC rep officer/welfare officers on the JCR for any sort of support.

The process and safeguards around speaking to the HAO’s can be found on the College Website here.

Should you wish to take things further, there are different procedures based on the individuals involved:

If a Queens’ student has received racial abuse from another Queens’ student:

You would meet with the Dean(s) to discuss the incident. The victim will not have to sit in meetings with the perpetrator (these meetings will be held separately), and again a friend/JCR officer can be bought in for support.

If a Queens’ student has received racial abuse from a non-Queens’ student:

This will be dealt with via the OSCCA, which is the University wide office of student conduct, complaints and appeals. The HAOs, your tutor and JCR welfare and POC representative officers are still available for support, as and when needed.

If a Queens’ student has received racial abuse from a supervisor/member of staff:

The HAO’s would give you your options, which would focus on a College investigation and/or may include a University option. Complaints about staff will be submitted in writing to the Senior Bursar

If a Queens’ student has received racial abuse from a Fellow:

The HAO’s will be able to give you your options. Complaints concerning fellows should be sent to either the Senior Tutor or the President.

NB: You do not need to go through the JCR or the HAOs to make your report - you could go straight to the deans (concerning students), Senior Bursar (concerning staff), or President/Senior tutor (concerning Fellows), without HAO input. Similarly, race is a legally protected characteristic, so you may also contact police / OSCCA without HAO input. These individuals are just available to help you through the process, explain your options and offer support.

Students should be reassured that the process at Queens’ has the victims best interests at heart. Victims will not be placed in uncomfortable meetings or situations with the perpetrators and the perpetrator will be warned to avoid contact with the victim during the process. All incidents are taken with utmost seriousness and perpetrators will be held accountable. There is a zero tolerance for racism and disciplinary measures range up to expulsion from college.

Microaggressions and Religious Discrimination:

Both the JCR committee and College take a firm stance against any forms of microaggressions against students at Queens’. Comments of this nature seem to be increasingly frequent and as a result there are now disciplinary proceedings in place for perpetrators, so victims are encouraged to discuss any experiences they may have had. Similarly, everyone has the right to express religious beliefs without discrimination and any forms of microaggressions related to religious beliefs are not tolerated at Queens’. Victims should be reassured that microaggressions are not seen as a ‘small thing’ by college, and will be taken extremely seriously.

If anyone has any further questions or concerns about any aspect of these procedures, please email the POC representative officer ([email protected]). Please speak to someone if you have had any negative experiences.

Cambridge Welfare Resources

University Counselling Service

This website details the support available on a university level to students.

Student’s Union Advice Service

This is a free and impartial advice service not restricted or specific to welfare or mental health concerns (much like tutors).

Cambridge Nightline

A helpline that’s open during the night to give support to students in need.


As a Cambridge student, you may seek support from porters at any college. We also urge you to save the Queens’ Plodge number (01223 335511) as the porters may support you if you feel unsafe, or book you a taxi.

Cambridge SU Sexual Health Scheme

Cambridge SU provides sexual health products for use for free. This is organised through JCR welfare officers, who you should contact with any queries.

Cambridge Sexual Health Clinic

Student Minds Cambridge

JCR Welfare Officers

Our JCR Welfare Officers work to signpost students to welfare support and can provide student advice on welfare matters. They also work to pro-actively support the resilience and wellbeing of students during term time. You can find the contact details of our JCR welfare officers on the committee page. Or you can email the permanent email [email protected].

General Welfare Resources

The Samaritans

The Samaritans offer a 24/7-365 helpline to anyone in emotional distress, struggling to cope or at risk of suicide throughout the UK and Ireland.


The UK’s National Health Service has guidance, support and services for mental health and wellbeing.